FOR questions ON ordering, shipping, or any other general inquiries:
THE EARLY OWNER's CIRCLE
lifetime PREVIEWS and discount
WITH A SMALL AND SELECT CLIENT LIST, CURRENT REFINED HARDWARE OWNERS WILL RECEIVE IMMEDIATE ENTRANCE INTO OUR PRIVATE 'early OWNER'S CIRCLE'. THIS SELECT SET OF MEMBERS WILL RECEIVE LIFETIME DISCOUNTS, EARLY PRE-PRESS RELEASE PREVIEWS, AND FIRST ALLOCATION RIGHTS TO ALL UPCOMING PIECES. THIS PROMOTION WILL ONLY LAST FOR the FIRST FEW SETS OF EDITIONS or 'projects' AND REMAIN AS A LIFETIME MEMBERSHIP FOR THOSE INVOLVED, NOT TO BE OFFERED AGAIN.
BELOW IS A LIST OF PREVIOUS EDITIONS/OWNERS WITHIN THIS GROUP:
PROJECT 1 (HARBINGER), PROJECT 2 (TOURBILLONS), ROBBER BARON (SERIES ONE), & PROJECT 4 (ATLAS EDITIONS)
'Test' out a PIECE FOR 10 DAYS, NO QUESTIONS ASKED
CONTACT US FOR ELIGIBILITY in OUR "TEST-FLIGHT" PROGRAM. INCLUDED IN THIS program, if ELIGIBLE, REFINED HARDWARE WILL SHIP ANY STANDARD PIECE OF YOUR CHOICE (DIRECT TO YOUR HOME OR OFFICE) TO "TEST" FOR 10 DAYS. THIS PIECE CAN BE RETURNED TO US AT ANY TIME (WITHIN THAT PERIOD) FOR A FULL REFUND, NO QUESTIONS ASKED.
*RESTRICTIONS: CUSTOMERS MUST CONTACT US before ordering TO CHECK ELIGIBILITY, PIECE & PACKAGING MUST BE RETURNED IN unworn or 'AS-NEW' CONDITION & CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING/delivery. OFFER (unless specified) is NOT valid ON any CUSTOM, MODIFIED, or discounted PIECES.
FREQUENTLY ASKED QUESTIONS
WHERE IS REFINED HARDWARE LOCATED?
Refined Hardware designs, develops, and finishes all pieces directly in Los Angeles, California, USA.
DO YOU SHIP INTERNATIONALLY?
Yes, all pieces can be express shipped internationally (may require an additional fee).
WHERE CAN I PURCHASE A REFINED HARDWARE TIMEPIECE?
Pieces are can be purchased directly through our own online store (under the 'shop' section), our boutique in Beverly Hills, or through one of our private showroom partners (contact us for further details).
HOW LONG DOES A GENERAL REPAIR OR SERVICE TAKE?
Timepieces are generally serviced and returned within 14 business days.
ARE YOUR MOVEMENTS BUILT ENTIRELY IN-HOUSE?
Refined Hardware has partnered with some of the oldest Swiss and non-Swiss manufacturers to create limited runs of exceptionally precise and beautiful movements for our pieces. These movements, while not yet in-house made, are held to the highest standard and do complete all a final assembly, benchmarking, and testing at our facilities in Los Angeles.
CAN YOU DO TOTALLY CUSTOM PIECES, MODIFICATIONS, OR RUNS OF PIECES?
Yes, we specialize in custom editions, piece, and customer modifications. Email us for more information.
DO MULTI-PIECE OR REPEAT BUYERS RECEIVE ANY EXTRA TREATMENT?
Yes, the Refined hardware family is a tight knit group and we are happy to provide our loyal clients with ample perks. Please see our 'Owner's Circle' for more information.
PROPERTY OF REFINED HARDWARE LLC, 2015